Returns & Refunds Policy

Speak Up When English Matters Most: Six-Week Participation Guarantee

I want you to join Speak Up When English Matters Most feeling confident about your decision. If you take part fully and still feel the programme hasn't helped you, I'll give you a full refund of your course fee.

What taking part means

This guarantee is about genuine participation, not perfect results. There's no score to reach and no level of confidence you need to prove. I simply ask that you:

• Come to all six live sessions. Life happens, so if you have to miss a session for a genuine reason, just let me know and I’ll send you notes so you can catch up on what we covered.

• Complete the six short weekly practice tasks.

• Fill in the short assessments at the beginning and end of the course, and the feedback form.

The assessments and feedback aren't a test. They help us both see what has changed for you, and they help me keep improving the programme for future groups.

How to ask for a refund

If you've taken part and feel the programme hasn't benefited you, just send me an email at tanya@findyourenglishvoice.uk within 14 days of the final session. You don't need to justify your decision, although I'd be grateful to hear what didn't work for you. I'll refund your course fee in full to your original payment method.